Refund and Returns Policy
Overview
Our return and refund policy is valid for 30 calendar days from the date of order delivery. If more than 30 days have passed since delivery, we cannot provide a full refund or exchange service.
To qualify for return, items must be brand new, unused, undamaged, and kept in original condition. All original packaging, tags and accessories must be complete and intact.
Customized products do not apply to the general unconditional return and refund policy. Any damage, wear, alteration, or missing original packaging caused by the buyer will result in a rejected return.
Non-Returnable Items (Special Rules)
The following items are not eligible for 30-day unconditional returns, exchanges or refunds:
・Custom-sized laptop protective sleeves: All sleeves are custom-made according to each customer’s unique laptop model and dimension data. Once production starts, no return or refund will be accepted due to personal buyer reasons.
・For all in-stock items, a purchase screenshot or proof of purchase is required for return applications. Please do not send returns directly to the manufacturer.
Partial Refund Conditions
We only offer partial refunds (no full refund) under the following circumstances:
・Returned items with incomplete accessories, usage traces, artificial damage, or missing parts due to non-factory reasons.
・Return requests submitted more than 30 calendar days after delivery.
Custom Sleeve After-Sales Guarantee
Custom Sleeve Official Qualification Standard
Qualified product standard: The laptop can be smoothly placed into and taken out of the sleeve. When fully closed, the inner length of the sleeve is 3mm~10mm longer than the laptop body. Products within this tolerance range are considered qualified.
Custom sleeves do not support unconditional returns after production begins. However, we provide full after-sales support for factory errors, including incorrect sizing deviation, material defects, and workmanship flaws.
If the problem is confirmed to be caused by our factory, we offer free remaking, partial compensation or full refund services. Customers are strongly advised to double-check laptop model and measurement data before confirming customization.
If you find product damage, scratches, quality defects, or unqualified sizing within 7 calendar days after receiving the item, please contact us with clear photo and video evidence to apply for after-sales service. We will fully follow up on all unqualified product issues until you are satisfied.
Refund Processing Rules
After we receive and inspect your returned eligible items, we will send you an email to confirm receipt and inspection result, and inform you whether your refund application is approved or rejected.
Once approved, refunds will be returned to your original payment method within 3–7 business days.
Late or Missing Refunds
If you have not received your refund after the processing period, please follow the steps below:
Check your account transaction records first. Contact your bank or payment provider, as refund postings often require system processing time. Finally, confirm your bank’s processing status.
If the issue remains unresolved, please contact us via WhatsApp for assistance.
Exchange Policy
We only accept returns for items with factory defects, quality issues, or transit damage. If you need the same item, please contact us via WhatsApp, send the item to our designated return address, complete the refund process, and place a new order for replacement.
For custom sleeves with factory production errors (unqualified size, material or workmanship defects), only return and refund followed by a new custom order is available. Direct exchange is not supported.
Return Shipping Rules
All returns must be sent to the return address designated by our customer service team.
All return shipping fees are borne by the buyer and are non-refundable. Return shipping costs will be deducted from your refund if the return is buyer-initiated.
Shipping fees caused by incorrect buyer address, unclaimed parcels, or buyer refusal of delivery will be deducted directly from the refund.
Delivery time for remade custom products varies by region.
For high-value item returns, we recommend using trackable shipping or purchasing shipping insurance. We are not responsible for lost untracked return packages.
Support & Assistance
For any questions regarding returns or refunds, please contact us via WhatsApp.