Transaction Terms & Custom Product Policy

1. Product Classification

We sell two categories of products with independent production, after-sales, return and exchange rules:
In-stock items: Fashion bags and multifunctional daily bags, which follow our general store return policy.
Customized items: Custom-sized laptop protective sleeves. Each sleeve is produced individually according to customer measurements. Custom products follow separate production rules and after-sales liability, independent of in-stock products.

2. Full Production Process for Custom Laptop Sleeves

Laptop Model Verification

Buyers must send clear original photos of the model label on the back of the laptop for confirmation. We will verify whether your device supports customization. Orders without valid and clear model photos will not be scheduled for production or shipment.

Size Guidance & Measurement Submission

After confirming your laptop model is customizable, our customer service will provide standard measurement diagrams and tutorial videos. Buyers need to use a ruler to take photos showing the laptop’s length, width, thickness, and touchpad area, and submit all measured data for review. Production will be postponed if measurement photos are missing or data is incorrect.

Production Cycle

The standard production time for custom laptop sleeves is 2–3 working days. All products pass full quality inspection before delivery.

Packing & International Shipping

Qualified custom sleeves are packed and shipped via international logistics. The actual delivery time to Europe and the United States is subject to the carrier’s official schedule.

After-Sales Coverage

Bags and sleeve products are consumable goods with a normal service life of 2–5 years. No long-term warranty and no overseas repair service is provided. All custom sleeves are covered by a 7-calendar-day after-sales verification period starting from the delivery date. Detailed after-sales rules are shown below.

3. Core Rules for Custom Laptop Sleeves

Custom sleeves are individually produced with a fixed 2–3 working day production cycle. Rush orders are not supported. If you cannot wait for production, you may purchase our ready-to-ship fashion or functional bags.
Custom sleeves are non-universal and only fit the exact laptop model submitted by the buyer. We do not support unconditional returns, exchanges, shipping compensation, or free remakes if size mismatch is caused by wrong model information or incorrect self-measured data provided by the buyer.
Products are customized based on the outer overall dimensions of the laptop. The bottom heat dissipation cutouts adopt a unified fixed design and will not be adjusted separately according to individual laptop vent positions. Verified by extensive testing, this structure does not affect laptop heat dissipation. Dissipation hole design cannot be used as a reason for returns or refunds.

Product Qualification Standard

A qualified sleeve allows smooth insertion and removal of the laptop. When fully closed, the inner sleeve length is 3mm~10mm longer than the laptop body. Products within this tolerance range are considered qualified. If the size error exceeds the standard due to factory production defects, we will provide solutions until the customer is satisfied.

After-Sales Claim Requirements

Within 7 calendar days upon delivery, if factory workmanship defects or unqualified sizing issues occur due to our responsibility, buyers must provide clear product photos, videos showing the actual problem, and complete re-measurement photos for verification. Once confirmed as our factory fault, buyers are eligible for free remaking, full refund, and return shipping compensation.

Reminder: Custom sleeves are produced strictly according to the buyer’s personal requirements and belong to personalized customized products. Please double-check your laptop model and all measurement data before completing payment.

4. General Terms for In-Stock Bags

Unused, scratch-free in-stock bags with complete original packaging, tags and accessories can be returned within 30 calendar days after delivery. All international return shipping fees are borne by the buyer.
Items with artificial wear, damage, or missing original packaging/tags, or returns submitted after 30 calendar days only qualify for partial refunds. Full refunds and exchanges are not available.
Clearance items are final sales. No refund or exchange request will be accepted after shipment.

5. International Logistics & Refund Rules

If the package is returned to China due to incorrect buyer address, unclaimed delivery, or buyer refusal to accept the parcel, all round-trip international shipping costs will be deducted from the refund amount.
Within 7 calendar days after delivery, if you find damage, scratches, or factory defects, please provide clear photos and videos showing the problem. We will offer solutions including free remaking, partial compensation, or full refund.
After we receive and inspect your returned items, refunds will be processed and returned to your original payment method within 3–7 working days. Cross-border bank transfers may have system delays. Please contact us via WhatsApp for assistance if you do not receive your refund on time.

6. Support Contact

For inquiries regarding orders, custom measurements, returns, refunds, or after-sales issues, please contact our customer service via WhatsApp.